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Peace of Mind Christmas Returns Policy

Peace of Mind Christmas Returns Policy

Unwanted Christmas presents? Worried that you're not going to able to send stuff back after Christmas? Worry not! 

If you purchase something from our web site for Christmas and the recipient doesn't have the taste to appreciate...

a) how wonderful either you or your present are, or

b) the possible benefits of owning more than one of it/them

then you can send the product(s) back to us for a refund as long as the product is unopened and in perfect condition*. You must email our customer service team before the 15th Jan and we must receive it back in our warehouse before the end of the month.  

Also, recipients can send their gifts back directly and we can offer them a Wool Company gift voucher matching the value of the initial purchase.

This applies to any order purchased between the 30th October and 24th December, which falls outside the normal Returns Policy.

*perfect condition means just that (we do need to be able to re-sell the item as "new").

Please note that Bespoke and Special Order products and items and Giftwrap, which is a Service, are non-refundable so please don't return these items.