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Peace of Mind Christmas Returns Policy

Peace of Mind Christmas Returns Policy

Unwanted Christmas presents?  Received something that's just not your thing?  Worried that you're not going to able to send gifts back after Christmas?  Worry not! 

If you buy something from our web site for Christmas and it turns out that your loved one already possesses six of the same, finds it too warm or too cool or just dosn't like it, you can send it back to us for a refund as long as we can resell it as new.

Simply contact us before the 15th January 2018 and return it to us, preferably with all the packaging in unused condition before the end of the month.  

Your loved ones can also send their gifts back to us direct, along with the name, address and email address of the PURCHASER and we can offer them an Exchange, a Wool Company gift voucher or Store Credit matching the value of the initial purchase price if they prefer.

This applies to any order purchased between the 30th October and 24th December, which falls outside the normal Returns Policy.

Certain limitations do still apply for special products...  Bespoke, Customised and Special Order Items (e.g. items made to order) and also Giftwrap/Giftbox, are non-returnable .