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Christmas Delivery Information

CHRISTMAS DELIVERY AND OPENING

FINAL POSTING DATES FOR DELIVERY BY CHRISTMAS 2018

Please don't leave it to the last moment if you can avoid it - Sod's Law comes into play fairly frequently at this time of year...

All our delivery services are tracked, so for the best way to find out where your parcel is and when it will be delivered, please use the tracking link sent to you when we dispatch your parcel.

United Kingdom

For the latest times to place an order for delivery by 24th December please see the table and read the notes below it.

 MOST UK ADDRESSES

Delivery Method

Note

Order by

Last DELIVERY Day ^

Royal Mail 1st Class * 

Tracked

2pm Thursday 19th

Tuesday 24th

Royal Mail 2nd Class * 

Tracked

2pm Thursday 19th

Tuesday 24th

Free Delivery  * 

Tracked

2pm Wednesday 18th

Tuesday 24th

Economy Delivery * 

Tracked

2pm Wednesday 18th

Tuesday 24th

Courier Saturday 

Tracked & signed

2:30pm Friday 20th

Saturday 21st

Express Courier 

(Next Working Day) 

Tracked & signed

2:30pm Monday 23rd

Tuesday 24th

Note

"Courier Next Working Day" method does not deliver on Saturdays or Sundays.  If you want a guaranteed DELIVERY on a Saturday e.g. Saturday 23rd December please choose a "Courier Saturday" delivery method (for which the courier's charge is significantly higher).  This will be handled by couriers DPD Local or Royal Mail Special Delivery services.

* Those delivery methods marked with an asterisk all use Royal Mail Tracked 24 and Tracked 48 services. These are not guaranteed services and although more than 98% of consignments are delivered within 1 and 3 days respectively Royal Mail does not guarantee this timeframe.  98% is pretty good but do you feel lucky?  Please order earlier if you can...

^ The right-hand column shows the last day of deliveries (not dispatch). 

REMOTE UK ADDRESSES

Delivery method

Note

Order by

Last DELIVERY day ^

Courier Highlands/Islands 

Tracked & signed

2:30pm Wednesday 19th

Friday 21st

INTERNATIONAL

We recommend that you order by Monday 10th December for delivery to non-UK addresses in time for Christmas.

Here are some country specific deadlines:

4 December

Africa, Middle East

7th December

Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia)

8th December

Caribbean, Central and South America

14th December

Canada, Czech Republic, Italy, Poland and USA

15th December

Finland, Sweden

17th December

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

18th December

Belgium, France, Ireland, Luxembourg

 

Please see below for information on processing of orders placed after 2pm on Friday 20th December.

We will continue to send out orders as we receive them after the deadlines, but if you order by the deadline this guarantees dispatch if the item is in stock when you order it (our website will warn you if it's not in stock).


CHRISTMAS OPENING & DELIVERIES OVER THE CHRISTMAS PERIOD

 

ORDER TRACKING: please use the tracking links sent with your shipment confirmation or by logging into your account (if you created one) and going to My Orders > Order Information and using the "TRACK YOUR ORDER" link on the order information tab.

During the Christmas period our web site will still be taking orders but our team will be putting their feet up and enjoying some well-deserved family time, so we will be operating a limited service as follows: -

Closed from 5pm Tuesday 24th December until 9:00 am Friday 27th December for the Christmas holiday.

Open on Monday 30th December and on Monday 31st December from 9:30am to 5pm with limited customer service cover. (We are closed on Tuesday 31st  for an  annual stock take) 

Closed for the New Year's holiday until 9am Thursday 2nd January .

There may be minor delays in processing some orders placed after 2pm Monday 23rd December throughout the Christmas period, and orders placed after 2pm may not be processed until the next working day.

Orders to UK addresses placed after 2pm on Friday 20th December using any delivery method except Express / Courier methods may take up to 3-4 working days to be processed.  These orders will be processed as soon as possible (probably within 1-2 working days of the order date) but Express / Courier methods will have priority and orders with other delivery methods may be delayed until the beginning of January.  Normal service is resumed from Friday 3rd January when we expect to have cleared any backlog.

Because we are closed on the Bank Holidays and weekend days even Express / Courier orders will wait until the Next Working Day to be processed/dispatched.

Orders to international addresses will be also be prioritised but please allow an extra 2 working days.

We wish you all a Merry Christmas and a happy and healthy 2019!

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