January Delivery and Opening Times

2021 Delivery Information

January 2021 Delivery & Opening Times

Please keep safe and healthy in 2021!

Update Tuesday 5th January

All Orders

After announcement of the lockdown 3 we are still processing orders with some minor delays. More details below.

We are rather short-staffed and although we are up to date with order processing,  our phone is closed for customer service as we have a backlog of other work. Please use the Live Chat on our website to contact us. We're really sorry for the inconvenience and hope to be back to normal in the next few days.

UK Deliveries

If you need anything urgently please choose "Courier Next Working Day" as your delivery method. We are slightly short-staffed and are operating under tightened social distancing procedures at work. All orders not using the delivery method "Courier Next Working Day" may take up to an extra two working days to process.

International Deliveries

Carriers including Royal Mail, DHL, DPD and DPD Local are collecting consignments from us again (as of Tue 5 Jan), so we can continue to post to addresses in Europe.

We  are now up to date with dispatches of international orders. Deliveries to all international destinations are suffering some delays and we understand there will be a small backlog for some time, we ask that you please expect minor delays of perhaps 1-3 days and apologise for the inconvenience.

Covid Secure Deliveries

Our carriers have strict policies to deliver safely in the Covid era. Recipient signatures are not required as photos are taken as proof of delivery.  Please assist the delivery driver by respecting the 2 metre social distancing guidelines.

For normal speeds of delivery according to your chosen delivery method please see here.

Christmas 2020 Delivery Information 

Deadline Dates

This year, of all years, we predict all courier services will be overwhelmed in the last few days before Christmas, so order early!

All deadlines on this page are subject to the paragraph above. Sod's Law often comes into play at this time of year: don't play postage roulette if your delivery date is important.

If in doubt pay an extra couple of quid and use Courier Express delivery. We use the brilliant award winning courier DPD Local, amongst the most reliable services in the UK, with a one hour delivery window, and all our delivery services are tracked. For the quickest and best way to find out where your parcel is and when it will be delivered, please track it using the link sent to you when we dispatch your parcel.

We have been taking orders on the web site throughout Christmas and New Year. Please scroll down to see our customer services opening hours over the holiday period.

Final Posting Dates for delivery by Christmas 2020

United Kingdom

For the latest times to place an order for delivery by/on 24th December please see the table and read the notes below it, but please post earlier than the deadlines to avoid disappointment.

Most UK Addresses

Delivery Method

Note

Order by

Final Delivery ^

 Free/Economy Delivery *

(DPD/RM)

 2pm Thursday 17th

 Tuesday 24th

Royal Mail 2nd Class *

Tracked 48

2pm Friday 18th

Tuesday 24th

Royal Mail 1st Class *  Tracked 24 2pm Monday 21st Tuesday 24th

Courier Saturday

Tracked

(DPD/RM)

2:30pm Friday 18th

Saturday 21st

Express Courier  (Next Working Day) 

DPD

Tracked

2:30pm Wednesday 23rd

Tuesday 24th

Notes

(1) We don't expect there to be any deliveries on 25th-28th December or 1st-3rd January 2021. Occasionally, couriers run extra delivery schedules to clear a backlog, but we are not advised about this and cannot book deliveries for these days.

(2) "Courier Next Working Day" service does not deliver at weekends.  If you want to specify a DELIVERY on a Saturday e.g. Saturday 19th December please choose a "Courier Saturday" delivery method (for which the courier's charge is significantly higher).  This will be handled by couriers DPD Local or Royal Mail Special Delivery services.

* (3) Delivery methods marked with an asterisk use Royal Mail's "Tracked 24" and "Tracked 48" services. These are not guaranteed services and, although more than 98% of such consignments are delivered within 1 and 3 days respectively, Royal Mail does not guarantee this timeframe.  98% is pretty good but do you feel lucky?  Remember Sod's Law and please order earlier if you can or choose Courier Express.

^ (4) The right-hand column shows the last day of deliveries (not dispatch). 

(5) "DPD" is the multi-award winning and carbon neutral courier "DPD" or "DPD Local". "RM" is Royal Mail.

Highlands and Islands 

Remote UK Addresses

Delivery method

Note

Order by

Last Delivery day ^

Courier Highlands/Islands 

DPD

Tracked

2:30pm Monday 21st 

Thursday 24th

International Destinations

 

We recommend that you order by the dates below for delivery to non-UK addresses in time for Christmas.

5th December

Africa, Middle East

8th December

Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia)

8th December

Caribbean, Central and South America

14th December

Canada, Czech Republic, Italy, Poland and USA

15th December

Finland, Sweden

17th December

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

18th December

Belgium, France, Ireland, Luxembourg

Please see below for information on processing of orders placed after 2pm on Wednesday 23rd December.

We will continue to send out orders as we receive them after the deadlines, but if you order by the deadline this guarantees dispatch if the item is in stock when you order it (our website will warn you if it's not in stock).


CHRISTMAS OPENING & DELIVERIES OVER THE CHRISTMAS PERIOD

ORDER TRACKING: please use the tracking links sent with your shipment confirmation or by logging into your account (if you created one) and going to My Orders > Order Information and using the "TRACK YOUR ORDER" link on the order information tab.

During the Christmas period our web site will still be taking orders but our team will be putting their feet up and enjoying some well-deserved family time, so we will be operating a limited service as follows: -

Closed from 5pm 24th December to 9:30 am Tuesday 29th December for the Christmas holiday.

Monday 28th - Wed 30th: Open from 9:30am to 5pm with limited customer service cover.

Thursday 31st: Closed (for an annual stock take). Then closed for the New Year's holiday until 9am Monday 4th January .

There may be minor delays in processing some orders placed after 2pm Wednesday 23rd December throughout the Christmas period, and orders placed after 2pm will not be processed until the next working day.

Orders to UK addresses placed after 2pm on Tuesday 22nd December using any delivery method except Express / Courier methods may take up to 3-4 working days to be processed.  These orders will be processed as soon as possible (very likely within 1-2 working days of the order date) but Courier/Express delivery will have priority and orders with other delivery methods may be delayed until the beginning of January if we are very busy.

From Monday 4th January we are back at work and as far as possible under tightened social distancing rules "normal service" is resumed.

 

Because we are closed on the Bank Holidays and weekends even orders with Courier/Express delivery will not be processed/dispatched until the Next Working Day.

Orders to international addresses will be also be prioritised but please allow an extra 2 working days.

We wish you all a Merry Christmas and a happier and healthier 2021.

 

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