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Privacy Statement and Policy

The Wool Company has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for the website www.thewoolcompany.co.uk

When you use The Wool Company’s services we track your activity on our website. Your personal information is used to identify you in our system allowing The Wool Company to contact you about the status of your order and any changes to our service via e-mail or telephone. We also use the information gathered from tracking user activities to improve our service. We also track your Internet Protocol (IP) address, domain name (if applicable), browser type, session duration, and transaction data-which is available to any site to which you connect. The Wool Company uses this information to administer the site and to further improve our service to you.

A "cookie" is a small piece of data that is sent to your browser* from a web server and stored on your computer's hard drive. Our Tracking Cookies do not damage computers. We use cookies to save your password so you don't have to enter your password on every page.
If your Internet security settings are set to disable cookies you won’t be able to keep items in your shopping basket so won’t be able to use our site for purchasing. (*a typical browser that you might be using may be Internet Explorer or Firefox)

Our site’s registration form requires users to give us in depth contact information, this information is used to help us serve you better, it is NOT shared with third parties, except when you specifically authorise us. See section (4) below. When necessary our staff may also use your contact information to contact you. Financial information that is collected is used to bill the user for products and services and to check commercial users’ qualifications for registration only. We do not share this information with our partners (if any), unless you explicitly authorise us to.  We do not collect or keep your debit or credit card details apart from the last 4 digits of the card number and the card type and expiry date. If you make a purchase from us or register on the website you agree to us contacting you by telephone, email, or post.

This site contains links to other, non-Wool Company sites. We are not responsible for the privacy practices or the content of such web sites. The Wool Company will only transmit your information to Wool Company partners when you have elected to sign up for a co-branded service that is linked with the Wool Company system. For your convenience we will then transmit only the information required by the partner, through a secure channel to avoid you needing to re-enter the information. However it is your responsibility to ensure that you agree to the third party’s privacy policy, and relevant licensing statements prior to authorising us to transmit your information. For your convenience a link may be provided allowing you to review any privacy policies and licensing statements prior to data transmission.

Our site and systems provide a mechanism for people to send feedback and request more information. This information is not uniquely stored, but may be aggregated with other data to insure that we properly meet users’ expectations and have the necessary resources planned to accommodate future growth. A user’s contact information is also used to get in touch with the user when necessary. Financial information that is collected is used to bill the user for products and services and to check our users’ qualifications for such services.

Copyright. Without limiting any other remedies, The Wool Company may suspend or terminate your account if you are found to be infringing upon the copyright, trademark or other rights of third parties. Copyright, or Trademark owners can report infringing items, and have such items removed. Once the identity of a copyright or trademark owner is established, the owners may have limited access to some of your personally identifiable information as described in the Wool Company Privacy Policy.

This site gives users options for changing and modifying information previously provided by them.  Log in to account via www.thewoolcompany.co.uk and upon entering input registered email address and password then you can change personally identifiable details.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact helpdesk@hewoolcompany.co.uk