Returns Policy
Simple. If you've made/received an online order and don't like something, simply send it back and as long as we can still sell it as new, we will be delighted to give you a refund, exchange or credit, whichever you prefer. Please read full details here.
Covid-19 update - now business as usual
Subject to certain limitations and alterations to our Delivery and Returns Policies and our Terms and Conditions, we are open for business as usual.
Please read the details HERE.
Delivery
We deliver around the world, except into conflict zones, from our warehouse in Cornwall in the United Kingdom.
Occasional Shipping Delays Into Europe.
We are dispatching to addresses in the EU without any delays. Most orders to addresses in the European Union now arrive on time, however there are still occasional hold ups at European ports, causing some delays to deliveries.
We apologise to our friends in the EU and share your frustration!
Delivery Costs
From about £4.50 to UK addresses, the cost varies depending on the size and combination of items, service chosen and the destination.
To find the delivery cost, please add items to your basket, go to checkout, enter the destination country and post code.
Dispatch
In brief
- We dispatch all weekday orders placed by 2 pm with "express delivery" on the same weekday (if the item is in stock, as detailed at checkout)
- We always do our best to dispatch later express/courier orders on the same day too but our couriers pick up between 2:30 and 3:30 so orders after 2 pm may be picked up the following working day
- Orders with "Royal Mail Tracked" type deliveries will also be dispatched as soon as possible but may take an extra day
- Orders with Free or Economy delivery will be dispatched within 2-3 working days (usually sooner) but in a busy period other delivery methods take priority (see below for more info).
Weekends & Public Holidays
In light of the above, if you order on a Friday afternoon after 2 pm, or on a Saturday or Sunday please don't expect your order to be delivered on that Saturday, Sunday or Monday because we won't even have looked at it until Monday morning! If you need it that weekend please contact us by phone or live chat and we will do our best to break the rules.
If an item is out of s