Where reasonably possible we will use a high-quality courier that offers to track from departure to delivery. For most countries, this is straightforward and simple. We may also offer a lower cost delivery option for smaller/lower value consignments. This delivery method option may not be trackable and we will always be clear about whether a delivery method is trackable. Some customers may choose to use lower cost non-trackable delivery methods but we can not be responsible for consignments that are lost or delayed if a customer chooses to use a non-trackable delivery method. We always retain proof of dispatch but we strongly recommend for the best possible outcome that customers choose a trackable delivery method.
We operate a fair pricing policy so that all customers see a similar same price on our website, whether they are in the UK, in the EU or anywhere else in the world.
Any import or customs duties, taxes or charges levied when the goods reach the destination country (or any transit duties) are the customer's responsibility to pay unless we have specifically stated otherwise, as we have no control over or knowledge of these charges. If a consignment is returned to us after non-payment of any such duties, taxes or charges, we reserve the right to deduct shipping, delivery, postage and carriage costs from any refund we may offer the customer.