Where reasonably possible we will use a high-quality courier that offers to track from departure to delivery. For most countries, this is straightforward and simple. We may also offer a lower cost delivery option for smaller and/or lower value consignments. This delivery method option may not be trackable and we will always be clear about whether a delivery method is trackable. Some customers may choose to use lower cost non-trackable delivery methods but we can not be responsible for consignments that are lost or delayed if a customer chooses to use a non-trackable delivery method. We always retain proof of dispatch but we strongly recommend for the best possible outcome that customers choose a trackable delivery method.
We offer VAT (Value Added Tax) Exempt sales for orders delivered to countries outside the European Union (EU) VAT area. To obtain VAT free prices first create an account and create a new address ensuring you choose a delivery address outside the EU VAT area. When you are logged in you will see VAT exempt prices. Only Export Orders (delivered outside the EU VAT zone) can make a VAT exempt prices. VAT is currently charged at the rate of 20% on all other orders.
Any import or customs duties levied when the goods reach the destination country (or indeed any transit duties) will be the customer's responsibility as we have no control over or knowledge of these charges. If you decide not to accept the charges and the consignment is refused we reserve the right to deduct postage and carriage costs from any refund we may offer the customer.