Customer Service

Please contact us by completing the Contact Form here

Our opening hours on normal Business Days Monday to Friday are 9.00 am – 5.30 pm. Customer Services is closed on Bank Holidays and weekends.

We welcome telephone enquiries on 01208 821 113 or 0845 130 8015 (International +44 1208 821 113).  Please note that we are a small company that does not operate a call centre, so if you can’t get through straight away please leave a message and we will call you back, or better still please contact us as we may be able to reply to emails after the phone lines have closed.


Our postal address is

The Wool Company
Higher Hill Farm
PL30 4EG

We always endeavour to respond to all enquiries within a day and usually manage to be quicker.