2023 Delivery Information
Latest info on order processing and deliveries
Courier/express delivery orders always take priority but in any case we dispatch most orders the same day, or next working day if ordered after 2:30pm or at weekends.
These are running on time. We use premium couriers, delays are rare. All parcels are tracked.
For one hour delivery slots or if you need anything urgently choose Courier/express or Courier Next Working Day to use the DPD Carbon Neutral express service.
Most deliveries into the European Union now arrive on time but there are occasional delays. We apologise to our EU friends and share your frustration! Deliveries to the EU are subject to EU VAT, customs fees, duties and charges applied by the EU, payable by the customer. We're very sorry for all inconvenience caused by brexit.
Rest of the World
We always prioritise processing international orders, but there may be a delay of 1-2 days. Deliveries to any foreign country are subject to customs fees, duties and charges as levied by the that country and are payable by the customer.
Being a family business not staffed by robots, we're closed weekends and public holidays, so if you order "after hours" at the end of the week, even orders with Courier/Express delivery will not be processed/dispatched until the Next Working Day.
Last updated 3rd March 2023.