Delivery & Returns

Urgent Orders

If your delivery date is critical, please choose one of the courier or express shipping options for guaranteed delivery dates.

Delivery

We dispatch most orders same day or Next Working Day. Next working day delivery is available for most of the UK.

Occasionally we offer Free Delivery to UK addresses and display it prominently on the website and at checkout. Otherwise, costs range from £5 for UK addresses, depending on what you order and how soon you want it. Economy or Free Delivery usually takes 3–5 working days.

To find delivery options and costs, simply add items to your basket then enter the delivery address on the next page.

All delivery methods are tracked.

We deliver to most countries not in a conflict zone.

Royal Mail Strikes

These appear to be fully resolved; Royal Mail service is running 'normally'. Find the latest info on Royal Mail service interruptions here.

Hassle-Free Returns

Simple! If you've made/received an online order and don't like something, simply send it back together with the order details and with a very few exceptions, and as long as we can still sell it "as new", we will be delighted to give you a refund, exchange or store credit, whichever you prefer.

Some items are non-refundable and/or non-returnable. These limitations apply:

Sale and Bargain section and promotion items, e.g. Discounted, BOGOF or 3 for 2 promotions, need to be returned within 10 days of dispatch date: after this, they are non-refundable, but you can still return them for a store credit or exchange for up to 28 days after dispatch to you.
Personalised, Made to Order, Special Order, and Bespoke items are not returnable.
Mattress toppers and mattresses are non-returnable if the inner package has been opened and the items have been unfolded.
Items damaged, marked or soiled are not returnable.
Orders placed for our Swatch Service and Gift Wrap service (where available) are not refundable.

By "as new" we mean:

You haven’t used the product.
You’ve kept all original packaging and labels in good condition and the product can be resold at full price.

For all the information on Delivery and Returns Policies, please see here.

Last updated 29 August 2025.

Delivery & Returns

Urgent Orders

Delivery

Royal Mail Strikes

Hassle-Free Returns

Reviews

Cashmere

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