Despatch Policy

We try to pack and dispatch all orders the day we receive them. Here's the detail:-

  • We dispatch orders on normal Working Days: we are closed on weekends and bank holidays.
  • Our couriers collect at around 4pm so orders that have not cleared automated-fraud checking by about 2:30pm may be dispatched next Working Day.
  • Orders with "Express", "Courier" or international delivery are always treated as urgent and will take priority other delivery methods.
  • "Economy" or "Free Delivery" orders are processed last, but are still usually processed within a couple of working days and definitely within 3-5 working days.
  • All delivery methods are tracked.
  • Full details of our Delivery and Returns are available here
If in doubt please contact us or talk to us on the live chat when we are available. We are a company that cares and if you have any questions we want to help!