If your delivery date is critical, please choose one of the courier or express shipping options for guaranteed delivery dates.
We dispatch most orders same day or Next Working Day. Next working day delivery is available for most of the UK.
Occasionally we offer Free Delivery to UK addresses and display it prominently on the website and at checkout. Otherwise, costs range from £5 for UK addresses, depending on what you order and how soon you want it. Economy or Free Delivery usually takes 3–5 working days.
To find delivery options and costs, simply add items to your basket then enter the delivery address on the next page.
All delivery methods are tracked.
We deliver to most countries not in a conflict zone.
These appear to be fully resolved; Royal Mail service is running 'normally'. Find the latest info on Royal Mail service interruptions here.
Simple! If you've made/received an online order and don't like something, simply send it back together with the order details and with a very few exceptions, and as long as we can still sell it "as new", we will be delighted to give you a refund, exchange or store credit, whichever you prefer.
Some items are non-refundable and/or non-returnable. These limitations apply: -
Other non-refundable orders include: -
By "new" we mean:
For all the information on Delivery and Returns Policies, please see here.
This does not affect your statutory rights as a consumer under UK law.
Last updated 20 October 2025.
Beautiful quality - perfect!
This was a gift for my partner who, as far as I am aware, is very pleased with it.
The Wool Company are among the best folk I’ve had the pleasure to buy anything from: providing a thoughtful, helpful individual service, and superbly designed and made products dispatched in a simple but elegant packaging. Pure quality.
Beautiful shawl. Excellent customer service - thanks 🤩
Thank you for your feedback. We agree, the Ultrafine shawls are indeed beautiful, so fine and elegant, but such a great size for draping over the shoulders or gathering around the neck for extra warmth and comfort. We appreciate your comments on our customer service. We do try our best and love it when it goes smoothly.
Beautiful fabric, lovely colours. This Pashmina is everything it should be: light, warm and a good size
The Ikat pashmina shawls have proven incredibly popular. This 'sample' shawl was the inspiration for the other colours/styles we invested in. All of the Ikat shawls will be back in stock soon and are light/floaty and warm, whilst adding a lovely colourful accent to any outfit.
Our sale ends soon!
We are a family owned and run business, wholly located in Cornwall since our inception in 2006. We make and sell British whenever we can, but our watchword is Quality. Read our story here.
