WHAT WE COLLECT
We may collect the following information. (This can only occur if you give it to us: we cannot access it unless you actually enter it on our web site):
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the A List of cookies we collect section.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the behaviour and content of other websites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
How to Manage Cookies
How to check cookies are enabled on IOS Safari
- Tap on the 'Settings' application from your home screen.
- Find and tap on the 'Safari' menu item.
- Under the 'Privacy & Security' section tap on the 'Block cookies' menu item.
- Select any option other than 'Always block'.
How to check cookies are enabled on Android internet browsers
- Tap on the 'Settings' application from your home screen or under 'Apps'.
- Under the 'Device' section tap on the 'Applications' menu item.
- Find and tap the 'Internet' menu item.
- Find and tap the 'Privacy' menu item.
- Enable 'Accept cookies'.
For all other browsers, please consult your online Help files.
Banner Advertising On Third Party Websites
Adverts that follow you around as you browse other sites on the internet
This type of advertising is designed to provide you with a selection of products based on what you're viewing on TheWoolCompany.co.uk. They are presented to you by our agency when you visit other selected websites.
The adverts may highlight alternative styles and colours as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies.
Please note however, if you delete your cookies as well, we will not know that you've opted out. This is because the way in which we register that you've opted out is via a cookie. Consequently the banner from Adroll may reappear when you visit some external websites.
You might also wish to visit Your Online Choices to learn more about the cookies on your device set by other companies. If you wish you can opt out of them there. This link also opens in a new window and please remember that we are not responsible for content of external websites.
You may request details of personal information which we hold about you under GDPR. A small fee will be payable. If you would like a copy of the information held on you please write to The Wool Company™ is a trading name of The World's Finest Fibres Ltd, Higher Hill Farm, Cardinham, Bodmin, Cornwall, PL30 4EG VAT Reg: GB896511194.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE NAME||COOKIE DESCRIPTION|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|