FAQ’s - Frequently Asked Questions
Q. How much are your shipping costs?
A. The shipping cost depends on the combined weight and the delivery address of your order. as you go through the checkout, before you're a t the payment page, the postage costs will be confirmed.
Q. Do you do Free Delivery and Free Returns?
A. We may occasionally offer free delivery to UK Mainland delivery addresses for orders over a certain value. If Free Delivery is currently available this will be an option at the checkout and will be clearly visible on other pages of our web site. We do not offer "Free Returns" as this is a cost which would have to be buit into the purchase price of products that most of our customers would rather not pay. We do keep this under review and if more customers want it than don't in future then we will alter our policy.
Q. Are your Atkinson blankets first quality - they are so much cheaper than Harrods!
A. Yes they are first quality blankets. The reason why they are so competitively priced is because we get them at a very good deal as we are the biggest online distributor of the John Atkinson Brand so we get a good price from the manufacturers and economies of scale help us keep prices low.
Q. How to care for a pure wool christening shawl?
A. The pure wool christening shawl can be gently hand-washed. however it's important to use an approved wool detergent. Most detergents even non-bio ones are not wool friendly so you need to use one with the Woolmark(tm) logo or alternatively we can supply one
Q. Do i have to pin it when drying pure wool christening shawl?
A. No however it's good to dry it flat and gently stretch it back into shape - it cannot be tumble-dried. gently stretch it back into shape before and during drying
Q. I have a sexto black rug which is looking worse for wear, how can I revive it?
A. Have you throughly brushed it through? This can have an amazing effect on the overall condition of the hair of the rug with regular brushing. Stops the hairs matting up
Q. Could you recommend an all round Duvet?
A. Yes, best duvet is Wool Company Combination Duvet - does all seasons - very hot and very cold and everything in betweeen
Q. Do you deliver to Germany
A. Yes we can deliver to Germany, once you get to our checkout stage, our website will calculate the cost of delivery to Germany deping on the amount of products you wish to buy
Q. What is the difference between soft sheepskin and comforter please?
A. The soft sheepskin has natural length hairs which has a softer feel wheras the baby lambskin comforter is shorn down to provide more support for the baby
Q. Would you use a sheet as you do for the mattress toppers
A. we would advise too just to keep the sheepskin clean for longer as we all know what babies/kids are like