UK orders with Courier/Express and Next Day shipping methods placed by 1 pm on weekdays are dispatched the same day, otherwise the next working day.
Orders with other shipping methods are usually dispatched just as quickly, but may take up to 3 working days to ship if we are very busy.
We don't dispatch orders at weekends (except at peak season) or on bank holidays.
We occasionally offer Free Delivery to UK addresses. When we do, we'll display it prominently on the website and at checkout.
To find exact delivery options and costs, simply add items to your basket, then enter the delivery address on the next page. Shipping options are calculated based on items in the basket and the destination.
All delivery methods are tracked.
We deliver to most friendly countries not in a conflict zone.
Simple! If you've made/received an online order and don't like something, simply send it back together with the order details and with a very few exceptions, and as long as we can still sell it "as new", we will be delighted to give you a refund, exchange or store credit, whichever you prefer.
Some items are non-refundable and/or non-returnable. These limitations apply: -
Other non-refundable orders include: -
By "new" we mean:
For all the information on Delivery and Returns Policies, please see here.
This does not affect your statutory rights as a consumer under UK law.
Last updated 10 March 2026.
We are a family owned and run business, wholly located in Cornwall since our inception in 2006. We make and sell British whenever we can, but our watchword is Quality. Read our story here
